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CUSTOMER SERVICE SUPPORT REP

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Job ID:
R13484
Location:
Veritiv - Fairfield (Office) OH
City:
Fairfield
State:
OH
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Job Responsibilities

• Responsible for timely entry of customer pick up credits and stand alone customer credits in operating system, supporting all business areas supported by the Customer Service Center (CSC).

• Processing of vendor returns in operating system, supporting all business areas supported by the CSC.

• Responsible for providing a variety of administrative support functions to the CSC and CSC

management team, including but not limited to coordination and resolution of credits which could result from: DMS (Deduction Management System) and OCD (Outstanding Customer Deductions) issues.

Developing and maintaining OS&D (Over Short and Damaged) spreadsheets. Faxing customer PODs, and general faxing, copying and distributing of documents.

• Work with customer service representatives to track and review direct orders to ensure timely billing to customers.

• Thorough analysis of billing and credit reports, identify process improvement opportunities to increase billing and credit accuracy and positively impact cost containment initiatives.

• Manage consignment programs as assigned.

• Serve as the primary backup for setup and management of consignment customers and items.

• Back up peers in team to cover vacations and sick time.

• Maintain all required spreadsheets and measurements as required by management.

• Performs other duties as assigned.

Required Experience

• Degrees/Business Administration/Bachelor’s Degree/desired

• Functional Experience/ Administrative Experience/ 3 Years required

• Business Knowledge/Distribution/knowledgeable desired

• Technical Skills/Desktop/PC Software-Microsoft Office developing required

• Application Skills/Use/MAX proficiency desired

• Application Skills/Use/eBusiness – xpedx.com proficiency desired



Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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