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CREDIT OPERATIONS MANAGER III

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Job ID:
R14773
Location:
Veritiv - Fairfield (Office) OH
City:
Fairfield
State:
OH
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Manage the overall credit operations for the company to ensure the collection policies and procedures are followed in a manner that will increase sales, contribute to profits and customer stability, and ensure the prompt collection and adequate protection of Veritiv’s investment in accounts receivable to minimize the risk of bad debt losses. Will be responsible for leading multiple Regional credit teams and insuring consistent use of best demonstrated practices. Development of staff and management team

Job Responsibilities: Briefly describe what this person would be accountable for in their performance reviews (e.g., project implementation, report creation, process management, trade-off decisions).   List the accountabilities in order of importance to the enterprise.

Manage the overall credit function for the Company, to include oversight of outsourcing partner for collections activity

Supervise, instruct, and provide leadership to employees.

Ensure that effective departmental control procedures are implemented and maintained and are in line with the Veritiv Credit Organization’s policies and procedures. 

Manages the Credit Operations in a way that supports the Veritiv Organization’s vision and mission.

Manage and support the development/implementation/training of credit policies and procedures, technical analysis, bad debt management, and process standardization in line with the Veritiv Credit Organization’s policies and procedures

Ensure that each regional credit group functions as an effective resource for the Customer Satisfaction Teams.  Jointly work with sales management and revenue cycle management in building partnerships with our customers that will provide value to the customer as well as the corporation. 

Lead and support cross-functional projects to improve business results

Responsible for timely communication of monthly and quarterly reporting of key measures to business segment and General Managers

Work collaboratively with segment controllers to ensure that proper controls are in place and utilized in business operations.

Ability to understand and interpret various international credit market factors and risk

Broad international business knowledge and experience.

Solid understanding of credit and bankruptcy laws and procedures.

Ability to communicate effectively and competently with high level financial managers (CFOs)

Ability to make credit decisions based on financial analysis and other indirect information.

Ability to manage all aspects of an accounts receivable portfolio up to $800 million +.

Order Review Responsibility

Analyze and manage bad debt reserve and write-offs processes.

Research and resolve discrepancies regarding customer accounts receivable.

Develop effective working relationships with business sales/finance and external customers.

Develop policy/procedures to strengthen credit function process controls and comply with Sox requirements.

Monitor & communicate credit Team performance against goals.

Develop, train and direct the staff to provide the best experience for the customer and to protect the assets of the company.

Other Responsibilities /Skills

Progressively responsible experience in credit and collections at a division or subsidiary of major public or private industrial corporation (B2B operating environment).

Qualifications / Knowledge & Experience:  Briefly describe the knowledge, skills, demonstrated behaviors and experience required for entry into the position/role

Strong interpersonal, listening, questioning and communication skills (written and oral).

Ability to manage relationships both internally and externally

Hands on experience in using ERP software systems (preferably Oracle).

Strong computer skills - with Microsoft Office - Word and Excel

Requires a broad understanding of operational, accounting (including SOX, Escheatment), and finance topics.

Strong leadership skills and experience with people care. Ability to plan and align activities to ensure consistent execution of credit and collection strategies

Vast understanding of credit reporting agencies (D&B / Equifax)

Knowledgeable in reading financial statements and credit reports in evaluation customer credit worthiness.

Prior experience with Consignment Agreements, equipment purchases, General Security Agreements and Assignments,  along with the associated UCC filings and personal guarantees is helpful

Knowledge of best practices in collections/credit processes (including use of L/C's, guarantees, etc).

Bachelor's Degree in Business, Finance or Accounting; NACM Certified Credit Executive (CCE).

Minimum of ten (10) to fifteen (15) years of experience including 10 years of management experience.

Strong audit background, problem solving and customer service skills

Ability to review contracts and tenders to ensure billing and terms compliance to systems, policies and procedures.

Familiar with proprietary product requirements and agreements.

Collaborate with senior management to develop / refine processes to be sure we are providing the most productive and up to date products to our end users.

Manage all accounts/activities for the portfolio of defaulted accounts placed with a third party collection agency or filed for bankruptcy protection on a timely basis to be sure we maximize any potential recovery.

Collaborate with auditors (internal and external) to provide timely responses to their inquiries.

Working Conditions/Physical Requirement: (Describe any unusual working conditions, such as extreme temperatures, heights, hazardous materials, etc.  State percentage of time spent traveling each month, if any.)

Fast paced environment

The position requires the manager to sit at a desk the majority of the day.

Occasional travel is sometimes required.

Budget/P&L responsibilities: Does this role have any budget/P&L responsibilities?  If so, what is the approximate size (in $)  under the role’s authority

Overall portfolio can range up to $800m.

Decision Rights: Thinking of the key business processes within the function and across functions, please list the specific decision rights of this role (e.g., what decisions are they accountable for versus just provide input to making?):

Will be required to make decisions daily as to shipping when a customer is past due and possibly over the credit line based on some general guidelines.

Will be responsible for Semi and annual performance appraisals of their direct reports, and ensuring that the management team does so with their direct reports as well.



Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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