Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Job Summary and Scope:
Assist the division in exceeding their financial and strategic goals by playing an active role as a key member of the division area team. Provide supervision, direction and leadership to the warehouse employees to raise the standard of performance in meeting the goals of our internal and external customers. Plan, direct and monitor operation of the warehouse (including shipping and receiving) to ensure a competitive service advantage by maintaining a high degree of accuracy and customer service at a minimal cost.
Plans and coordinates work activities of warehouse functions, including receiving, picking, shipping, delivery, and security.
Manages, directs, interprets and adheres to provisions of the applicable collective bargaining agreement/s.
Develops and implements specific objectives and performance measures for each functional area and individual to improve performance.
Interprets, understands and acts on individual and collective performance and quality data.
Leads selection and hiring of new warehouse and delivery employees and supervisors; evaluates employee performance; develops and implements action plans for improving employees’ performance.
Ensures that all warehouse employees receive proper training and skills development.
Maintains and manages a fair and equitable employee scorecard system for all warehouse and logistics personnel.
Ensures regular and productive meetings to improve warehouse performance.
Makes recommendations for and implements improvements in efficiency and effectiveness of warehouse operations.
Oversees the preparation and loading of trucks for shipments and delivery of orders in conformance with company procedures and customer instructions.
Maintains and controls the physical condition of the warehouse equipment, supplies, security, facilities, grounds, etc.
Manages and controls warehouse expenses and capital.
Ensures compliance with company and government policies and regulations (e.g., Safety, OSHA, HazMat, DOT).
Oversees physical inventory in the warehouse.
Provides backup support to other facility supervisors/manager. This may necessitate schedule and shift adjustments as needed
Participates in group and regional distribution projects.
Implement company policies and procedures according to company guidelines for assigned areas of responsibility.
Is knowledgeable of safe work practices, policies and procedures and performs all duties in a safe manner. Supports division safety committee with the objective of an accident free work place. Ensures regular safety meetings are conducted; completes and reviews safety incident reports as necessary; recommends changes to assist in maintaining a safe working environment.
Other duties as assigned.
Qualifications / Knowledge & Experience: Briefly describe the knowledge, skills, demonstrated behaviors and experience required for entry into the position/role
College degree required.
A thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems and logistics) preferably from a large, national or decentralized organization.
5+ years of successful supervisory/management experience is required.
Ability to motivate and develop direct reports, as well as size up new talent.
PC proficient in Windows based software programs. Familiarity with mid-range and mainframe systems is helpful. Warehouse Management System (WMS) experience a plus.
Excellent leadership, customer relations and interpersonal skills are required.
Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Excellent verbal, written, people, and diplomacy skills are required.
Strong planning and organization skills are required.
Action Oriented: Readily takes action on challenges, without unnecessary planning; identifies and seizes new opportunities; displays a can-do attitude in good and bad times; and steps up to handle tough issues. (Core)
Collaborates: Works cooperatively with others across the organization to achieve shared objectives; represents own interests while being fair to others and their areas; partners with others to get work done; credits others for their contributions and accomplishments; and gains trust and support of others. (Core)
Customer Focus: Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; and establishes and maintains effective customer relationships. (Core)
Delivers Results: Has a strong bottom-line orientation; persists in accomplishing objectives despite obstacles and setbacks; has a track record of exceeding goals successfully; and pushes self and helps others achieve results. (Core)
Instills Trust: Follows through on commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; and shows consistency between words and actions. (Core)
Optimizes Work Processes: Identifies and creates the processes necessary to get work done; separates and combines activities into efficient workflow; designs processes and procedures that allow managing from a distance; and seeks ways to improve processes, from small tweaks to complete reengineering. (Core)
Communicates Effectively: Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; attentively listens to others; adjusts to fit the audience and the message; provides timely and helpful information to others across the organization; and encourages the open expression of diverse ideas and opinions.
Manages Conflict: Steps up to conflicts, seeing them as opportunities for improvement; can hammer out tough agreements and settle disputes equitably; good at focused listening; understands others quickly; can find common ground and get cooperation with minimum noise.
Decision Quality: Makes sound decisions, even in the absence of complete information; relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; considers all relevant factors and uses appropriate decision-making criteria and principles; and recognizes when a quick 80% solution will suffice.
Directs Work: Provides clear direction and accountabilities; delegates and distributes assignments and decisions appropriately; monitors progress by maintaining dialogue on work and results; provides appropriate guidance and direction based on people’s capabilities; and intervenes as needed to remove obstacles.
Working Conditions/Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A portion of the incumbent's job responsibilities will require PC work that involves the continuous use of the fingers, hands, wrists, and sitting for frequent periods of time. The incumbent is required to talk, see and hear. The incumbent must frequently lift and/or move up to 10 pounds.
Normal warehouse working conditions. Some travel to customers, suppliers, group meetings, etc.
Equipment: Personal computer, telephone, fax, copier, pager.
Budget/P&L responsibilities: Achieve the annual warehouse budget.