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Job ID:
Veritiv - Norcross Office
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Job Responsibilities:

  • Develops departmental plans and prioritizes to meet demand.
  • Leads engagement initiatives
  • Manages activities through team leads, professional staff, or operation staff; may manage indirect staff
  • Manages employee performance through planning, establishing expectations, encouraging, promoting quality and continuous improvement and providing performance feedback
  • Manages multiple applications, processes, projects or support activities.
  • May be responsible for analyzing roll-up results
  • May execute performance roll-up
  • Provides coaching and mentoring to employees
  • Responsible for the performance and results of a team
  • Additional Responsibilities (Overall Oversight)
    • Provide overall planning, leadership, direction, and advanced technical expertise regarding computer and other services such a VMWare including acting as a liaison to outsourced providers both internal to Veritiv and 3rd party vendors.
    • Provided oversight of the team for troubleshooting, configuration and maintenance of complex systems, including assistance to customer technical resources.
    • Assess need for any reconfigurations (minor or significant) and provide management of to execute them as required in accordance with change control policy.
    • Participate with the different development teams on roadmap planning, including recommending, and scheduling.
    • Support and coordinate platform specific technologies related implementation activities across various functional managers.
    • Partners with the business managers in planning, executing technical tasks such as conversions, interfaces, integration, issue resolution, assessment of system environment readiness, and installation. 
    • Provides overall project management assuring that the milestones for the project are being met through mentoring internal and customers’ technical resources on the project.
    • Provides high level project management with the technical tasks associated with the implementation of the business solutions in a complex environment assuring the timely and quality completion of the deliverables.
    • Responsible for understanding future Veritiv product strategy/direction and apply towards solutions development and ongoing product lifecycle.
    • Evaluates project for process improvements and makes recommendations in continuous quality improvement and leads the implementation of process changes and quality improvement initiatives.
    • Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements


  • Extensive knowledge and understanding of Windows Client and Server Operating systems included XP, Vista, Server 2003 & 2008, 2012 (32 and 64 Bit).
  • Strong knowledge and experience with SQL databases. 
  • Expert knowledge and understanding of operating systems, including devices and device drivers, file system concepts, volume management, performance analysis to tune systems, and system security.  Expert knowledge and experience with Active Directory implementation and maintenance. 
  • Strong understanding of networking and storage. Strong understanding of enterprise applications, database, and messaging solutions.
  • Extensive knowledge and experience working in a virtualized environment (VMWare). 
  • Expert understanding of the broader impact of work efforts across architectural system components, critical business processes and applications. Establishing technology directions and determining architectural approaches to achieve business needs. 
  • Strong knowledge of scripting. 
  • VMWare experience a plus
  • Experience with Cisco UCS Blade Technology a plus
  • Evaluate new and emerging technologies to support business needs.
  • Establish development and administration standards.


  • Bachelor’s degree in Computer Science Information Systems, other related field or equivalent work experience.
  • Typically has 10 to 12 years of IT work experience.
  • 5 to 7 years experience in a leadership role.
  • Knowledge working with medium to large sized of organizations
  • Scope of impact or influence on the enterprise
  • Prior Management small budgets of ~$3M to $10M
  • Understanding of very complex services and technology
  • English required; French, Spanish, or Chinese desired


Veritiv Core Competencies

  • Action Oriented
  • Collaborates
  • Customer Focus
  • Delivers Results
  • Instills trust
  • Optimizes Work Process

Veritiv Front Line Leader Comp

  • Building Effective Teams
  • Dealing with Ambiguity
  • Managerial Courage
  • Managing and Measuring Work
  • Organizational Agility
  • Business Insight
  • Communicates Effectively
  • Manages Conflict
  • Decision Quality
  • Develops Talent
  • Plans and Aligns
  • Builds Effective Teams

Job Specific Competencies

  • Functional Technical Skills
  • Learning on the Fly
  • Problem Solving
  • Technical Learning
  • Demonstrated competence to work effectively with immediate supervisory and co-worker levels in the company

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf


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