Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Job Summary and Scope:
Manages contract requirements for portfolio of assigned (Tier 1 & 2 mix) accounts across a designated business Segment, by providing daily customer account lifecycle and Project Management support. Work could include limited Customer facing engagement and Sales Team field interaction. Responsible for costing/pricing renewals, account analysis, documentation and program communication. Position level would require regular training, interaction, Mgmt. follow-up and guidance to navigate & learn organizational process.
Responsible for contract and account documentation to include: Terms & conditions updates, pricing renewals, communication, new business implementations, and e-business projects.
Integrate & manage Customer accts as they are transitioned from other PM portfolios.
Key contact for account issues both external and internal, including direct customer interfacing. Heavy interaction with internal corporate departments.
Manage account margin and increase/decrease process to ensure maximum profitability.
Participation in customer visits and meetings with assigned account customer base and sales team. Frequent participation and interaction on internal/external Conf. Calls, with Sales, Sales Mgmt., & field support teams.
Participate in sales growth and profitability initiatives for assigned accounts, under the direction of Sr. Program Manager or Segment Lead.
Participate in on the job Training & Development for Program Mgr position.
Organization skills and ability to prioritize within multiple tasks.
Professional Verbal and written Business Communication Skills.
Customer Service and/or Sales Background a plus.
Problem solving skills or Business Process experience a plus.
Education: HS diploma; College degree preferred or equivalent work experience
Major or Specialty Area: Business, Management or Marketing
Experience – 2 years minimum business experience. (related field helpful).