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SALES SUPPORT I

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Job ID:
R15415
Location:
Veritiv - Calgary AB
City:
Calgary
State:
AB
Position Description

Job Responsibilities:

 Coordinate/process Sample requests

 Coordination of RFP’s in accordance with company policy

 Prepare presentations and correspondence for customer/sales meetings

 Act as the intermediary between sales and stakeholders in other departments (i.e. Customer Service, Field Sourcing, Operations and Inventory Management.

 Facilitating Customer Dedicated Inventory (Status-W) and item set up (new, existing and projects)

 Coordinate system set up’s (Salesforce.com, ecommerce, etc.)

 Coordinatate new customer set up and all associated on-boarding activities

 Proactive monitoring and troubleshooting of intial customer orders

 Initiate part set up requests for Sales Professional sourced items

 Support special customer programs including Consignment

 Administer and manage custom customer inventory reports including forecast adjustments

 Tracking of customer programs such as rebate and special promotion programs

 Monitor customer accounts and update customer profiles as required in Salesforce.com

 Collaborate with Customers and Finance on resolving invoice discrepancies

 Work with Sales Professionals and Suppliers in resolving Customer Quality/Mill claims in a timely manner. Tracking and reporting of claims progress on a monthly basis. Log customer issues or complaints into Salesforce.com

 Coordinate all customer information requests to all necessary stakeholders throughout Veritiv and obtain all necessary approvals to proceed, including vendor/supplier agreement.

Required Skills:

 Ability to develop proficiency with company computer system is essential

 Strong written and oral communication skills are essential. Professional telephone etiquette required

 Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel.

 Knowledge of customer segmentation principles and application within customer base preferred

 

 High attention to detail and accuracy

 Strong customer service focus

 Ability to recognize and resolve majority of issues independently

 Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills

 Ability to prioritize, set and consistently achieve goals, strong time management skills

 Good team player (peers, other functions, management)

 Possesses a desire to learn and grow

Required Experience/Education:

 Post-secondary education or equivalent required.

 1-3years experience in related field strongly preferred

 Minimum 1 year of working experience in analytical or reporting environment


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