Coordinate/process Sample requests
Coordination of RFP’s in accordance with company policy
Prepare presentations and correspondence for customer/sales meetings
Act as the intermediary between sales and stakeholders in other departments (i.e. Customer Service, Field Sourcing, Operations and Inventory Management.
Facilitating Customer Dedicated Inventory (Status-W) and item set up (new, existing and projects)
Coordinate system set up’s (Salesforce.com, ecommerce, etc.)
Coordinatate new customer set up and all associated on-boarding activities
Proactive monitoring and troubleshooting of intial customer orders
Initiate part set up requests for Sales Professional sourced items
Support special customer programs including Consignment
Administer and manage custom customer inventory reports including forecast adjustments
Tracking of customer programs such as rebate and special promotion programs
Monitor customer accounts and update customer profiles as required in Salesforce.com
Collaborate with Customers and Finance on resolving invoice discrepancies
Work with Sales Professionals and Suppliers in resolving Customer Quality/Mill claims in a timely manner. Tracking and reporting of claims progress on a monthly basis. Log customer issues or complaints into Salesforce.com
Coordinate all customer information requests to all necessary stakeholders throughout Veritiv and obtain all necessary approvals to proceed, including vendor/supplier agreement.
Ability to develop proficiency with company computer system is essential
Strong written and oral communication skills are essential. Professional telephone etiquette required
Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel.
Knowledge of customer segmentation principles and application within customer base preferred
High attention to detail and accuracy
Strong customer service focus
Ability to recognize and resolve majority of issues independently
Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills
Ability to prioritize, set and consistently achieve goals, strong time management skills
Good team player (peers, other functions, management)
Possesses a desire to learn and grow
Post-secondary education or equivalent required.
1-3years experience in related field strongly preferred
Minimum 1 year of working experience in analytical or reporting environment