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PROGRAM MANAGER

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Job ID:
R15818
Location:
Veritiv - Toluca MX
City:
Toluca
State:
MEX
Position Description

Job Summary:

Manages contract requirements for portfolio of assigned (Tier 1 & 2 mix) accounts across a designated business Segment, by providing daily customer account lifecycle and Project Management support. Work could include limited Customer facing engagement and Sales Team field interaction.  Responsible for costing/pricing renewals, account analysis, documentation and program communication.  Position level would require regular training, interaction, Mgmt. follow-up and guidance to navigate & learn organizational process.

Job Responsibilities:

  • Responsible for Customer program execution to include: contract terms & conditions, pricing renewals, program changes, on-boarding, e-business projects, new projects
  • Key contact for account issues external and internal, including customer interface for ongoing customer relationship.  Work with internal departments to ensure service to customers and resolving issues promptly.
  • Ensure timely and accurate customer reporting & rebates, including internal analysis.
  • Manage program per contract guidelines for account margin and renewal/ increase/decrease process to ensure maximum profitability.
  • Participate in customer visits and strategic meetings with assigned account customer base and sales team to include QBR presentations and reporting, with moderate customer engagement and responsibility.    
  • Manage sales growth and profitability initiatives for assigned accounts, partnering with Sales to drive overall Account growth.
  • Drive Process & KPI improvements to meet or exceed benchmark values utilizing root cause and corrective action.                                                                                   
  • Engage in account initiatives to maintain maximum profitability, including identifying targeted growth within account base, tracking opportunities and managing site audit initiatives.
  • Other related duties and responsibilities as required or assigned.

Experience and Education: 

  • Education: College degree preferred or equivalent work experience
  • Major or Specialty Area:  Business, Management or Marketing
  • Experience – 3-5 years minimum business experience (Related field or Distribution industry experience helpful). 

Required Skills:

  • Excellent organization skills, along with the ability to prioritize within multiple tasks
  • Strong process experience
  • Good customer facing skills
  • Proficient in MS Office Suite of Programs at an Intermediate level
  • Strong verbal and written communication skills required.
  • Excellent interpersonal and Teamwork skills a must.
  • Service industry background or Customer Service experience a strong plus.
  • Ability to work independently. 


Veritiv está orgulloso de ser un empleador de igualdad de oportunidades y está comprometido en ofrecer oportunidades de empleo equitativas a todos los empleados y solicitantes de empleo sin importar la raza, etnia, ascendencia, color, religión, credo religioso, género, sexo, orientación sexual, estado civil, edad, discapacidad física o mental, identidad o expresión de género, información genética, origen nacional, condición militar protegida o de veterano, o cualquier otra clasificación protegida por la ley.
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