Manages contract requirements for portfolio of assigned (Tier 1 & 2 mix) accounts across a designated business Segment, by providing daily customer account lifecycle and Project Management support. Work could include limited Customer facing engagement and Sales Team field interaction. Responsible for costing/pricing renewals, account analysis, documentation and program communication. Position level would require regular training, interaction, Mgmt. follow-up and guidance to navigate & learn organizational process.
Responsible for Customer program execution to include: contract terms & conditions, pricing renewals, program changes, on-boarding, e-business projects, new projects
Key contact for account issues external and internal, including customer interface for ongoing customer relationship. Work with internal departments to ensure service to customers and resolving issues promptly.
Ensure timely and accurate customer reporting & rebates, including internal analysis.
Manage program per contract guidelines for account margin and renewal/ increase/decrease process to ensure maximum profitability.
Participate in customer visits and strategic meetings with assigned account customer base and sales team to include QBR presentations and reporting, with moderate customer engagement and responsibility.
Manage sales growth and profitability initiatives for assigned accounts, partnering with Sales to drive overall Account growth.
Drive Process & KPI improvements to meet or exceed benchmark values utilizing root cause and corrective action.
Engage in account initiatives to maintain maximum profitability, including identifying targeted growth within account base, tracking opportunities and managing site audit initiatives.
Other related duties and responsibilities as required or assigned.
Experience and Education:
Education: College degree preferred or equivalent work experience
Major or Specialty Area: Business, Management or Marketing
Experience – 3-5 years minimum business experience (Related field or Distribution industry experience helpful).
Excellent organization skills, along with the ability to prioritize within multiple tasks
Strong process experience
Good customer facing skills
Proficient in MS Office Suite of Programs at an Intermediate level
Strong verbal and written communication skills required.
Excellent interpersonal and Teamwork skills a must.
Service industry background or Customer Service experience a strong plus.