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CUSTOMER SERVICE SUPPORT REP

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Job ID:
R15880
Location:
Veritiv - Downey CA
City:
Downey
State:
CA
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description
  • Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc… 
  • Communicate with internal/external customer as appropriate regarding orders, issues, or opportunities
  • Follow-up on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing.  Assist in resolving AP discrepancies on direct PO's.
  • Assist in updating System tools (Zilliant/P2P)
  • Match Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy
  • Filing
  • Assist and manage Item Set up Process (NIR/Datapoint)
  • Assist with processing Credit request paperwork
  • Providing Customers with Price List, Sales Usage History, or other requests
  • Other miscellaneous requested duties

Skills:

  • High Integrity
  • Excellent interpersonal skills
  • Self motivated
  • Great communication skills (listening, verbal and written)
  • Ability to recognize problems and resolve them or raise issue as required
  • Ability to work with other team members and departments
  • Excellent follow up skills, detail oriented
  • Strong understanding of Veritiv products, services, processes and procedures
  • Demonstrates a willingness to learn
  • Good knowledge of Microsoft tools, in particular excel
  • Adaptable to change
  • Multi-tasker
  • Highly organized

EducationA college degree or equivalent is preferred

Experience:  3+ years preferred

Working Conditions:  Office environment

Physical Requirements: Includes sitting, standing, seeing, speaking, listening, walking, bending,



Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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