Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
EQUIPMENT SERVICE TECHNICIAN
The Equipment Service Technician supports customer base and their equipment portfolio in assigned geography. Provides support to packaging equipment sales team with technical knowledge and services including repair, maintenance, startup and training of packaging equipment and related products.
Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and related products at customer sites and Veritiv company sites
Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
Performs complex re-builds and re-manufacturing and participates in application engineering activities
Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
Work in unison with Dispatch and Field Service Manager to maximize service call priorities based on service call activity.
Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
May provide direction for less experienced team members
Coordinates work efforts at customer sites, and ensures timely completion of contractual requirements
Provide subject matter expertise of Veritiv packaging systems and related equipment
Performs product demonstrations and training as needed
Other related duties and responsibilities as required or assigned by management
Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
Must have passion to deliver outstanding customer service
Excellent verbal and written communication skills
Understands and follows processes on how to use all resources to solve a variety of problems
Must possess a valid driver’s license with an excellent driving record
Able to use a multi meter in a troubleshooting application
Strong understanding of AC and DC electrical circuits
Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
Can work independently with minimum supervision
Has a basic understanding of electrical and pneumatic controls and valves
Must have strong mechanical and electrical background
Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
Understanding of accounting/account receivable principles
Proficiency in both mainframe and PC applications, including Microsoft
Outlook, Excel, Word, and other applications as required
Knowledge of fabrication, welding, pneumatic and hydraulic controls, a plus
Minimum of 3 years performing repairs and maintenance on packaging equipment or related machinery.
3+ years working in a service support organization
Customer service training and or equivalent experience
Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
Must lift and handle parts up to 75 pounds
Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
Must work in a variety of settings, including fast-paced industrial and food production environments