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CUSTOMER SERVICE REPRESENTATIVE lI

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Job ID:
R15879
Location:
Veritiv - Seattle WA
City:
Kent
State:
WA
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description
  • Enters and maintains the customer order fulfillment system for more complex accounts.
  • Monitors the order process to ensure that customer deliveries are made according to commitments and within forecast allocation.
  • Receives and books orders in a timely and accurate manner.
  • Responds to customer inquiries, requests, trouble-shoots problems, and recommends remedial actions.
  • Prepare reports documentation and routine customer correspondence internally and externally.
  • Provide information on product availability and pricing, shipment tracing, delivery information, etc.
  • Acquire computer system knowledge and competence, both operational and informational, to perform all functions at a professional level.
  • Participate actively in company sponsored training sessions, regularly scheduled sales / support meetings and division functions.
  • Ability to source product within established procurement guidelines.
  • Act as back up for sick, vacationing, or out of the office aerospace account team members.
  • Answer customer telephone inquiries and provide support to the Aerospace Center of Excellence Team.
  • Perform miscellaneous assignment objectives as required.

Position Requirements (Knowledge and Experience):

  • Applications Skills:  Order fulfillment system proficiency desired.
  • Business Knowledge:  Distribution and/or aerospace industries. 
  • High school or GED required.  College degree preferred.
  • Two years of customer service or equivalent experience.
  • Proficient in Microsoft Office.
  • Proficient in English (both written and verbal).


Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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