Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Job Description: Equipment Coordinator
Position provides support to customers, sales and service personnel for the Packaging Equipment Support segment of Veritiv with the order processing of packaging equipment, which can be critical to the manufacturing operations of our customers.
Carries orders from inception to completion, which can include product returns, credits, invoice exceptions, special orders, and/or any other follow-up with customers and vendors with a high degree of accuracy and attention to detail.
Sources products based upon customer needs, within existing base of products and suppliers (only).
Negotiates cost on direct and in indirect purchase orders.
Receives all vendor invoices for equipment, reviews for accuracy, deducts from balance due and approves for AP to pay.
Creates and manages quotes to customer via established policies and procedures with existing suppliers and products.
Coordinates equipment startup and installation with service center, implementation coordinators and equipment specialists.
Responds to customer, sales representative and local management questions pertaining to orders, product availability, pricing, and delivery and resolves issues.
Locates and expedites orders; follows through on all promised deliveries.
Follows established policies, procedures, and work rules.
Interacts with personnel in other groups to achieve overall group objectives, including teamwork on special projects.
Manages and tracks all backorders using established reports and procedures
Processes direct purchase orders associated with direct sales orders. In conjunction with procurement, add indirect lines to stock purchase orders or create stand-alone indirect purchase orders, expedites outstanding purchase orders, and resolves outstanding supplier invoice exceptions associated with managed purchase orders.
Retains an advanced knowledge of products targeted at assigned customer segment.
Performs basic business analysis for assigned accounts.
Other duties as assigned.
2+ years related experience (customer service, dispatch, project management)
College degree or equivalent related work experience
Excellent computer skills, knowledge of VOS (SFD), strongly preferred
Advanced customer service and telephone skills
Knowledge of packaging equipment and/or packaging service industry is strongly preferred
Knowledgeable about packaging equipment and products, including options for second-sourcing.
Ability to multi-task
Excellent written and verbal communication skills
Maintain a sense of professionalism when working with internal and external customer and in relationships with team members