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SALES SUPPORT COORDINATOR

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Job ID:
R16027
Location:
Veritiv - Cleveland OH
City:
Valley View
State:
OH
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Job Summary and Scope:

Coordination of all local activities pertaining to quoting & acquiring a new customer or additional business with an existing customer would fall under this sub-group.  Provides support for outside sales rep and sales managers as needed.

Job Responsibilities:

  • Executing/coordinate Sample Department Shipments as requested
  • Coordination of RFP’s in accordance with company policy
  • Creating presentation and correspondence for sales meetings
  • Act as the intermediary between sales and stakeholders in other departments (i.e. CSR’s, Sourcing, Operations, PRC/Rbts, Procurement, etc)
  • Facilitating CDI and item set up (new, existing and projects)
  • Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
  • Coordination of new customer set up
  • Coordination of pricing updates and renewing contracts and deviations
  • Creating and managing reports and tracking of customer programs
  • Fixing invoice discrepancies
  • Initiating credits and returns
  • Processing mill claims

Qualifications / Knowledge & Experience: 

  • Associates Degree or two years of completed college coursework
  • 3-5 years experience in related field strongly preferred
  • Advanced knowledge of distribution industry with direct experience in distribution preferred
  • Ability to develop proficiency with company computer system is essential
  • Advanced knowledge of products targeted preferred
  • Strong written and oral communication skills are essential.  Professional telephone etiquette required
  • Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel.
  • Knowledge of customer segmentation principles and application within customer base preferred

Working Conditions/Physical Requirement:

  • The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • A significant portion of the incumbent’s job responsibilities will require PC work that involves the continuous use of the fingers, hands, wrists, and sitting for extended periods of time.  The incumbent will talk, see and hear.  The incumbent must frequently lift and/or move up to 10 pounds.


Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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