Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
This position is responsible for supporting world-class execution within the salesforce.com platform, within a complex and unique SFDC environment including Sales Cloud and Mobile.
Support the business by resolving issues and answering questions submitted through the support process
Maintain the Support knowledge base with documentation on ticket resolutions, FAQs, and implemented business processes.
Provide Tier 3 support for issues not handled through Tier1/2; determine issues for routing for technical team
Ensure the features in SFDC are being used to their fullest capabilities
Monitor and maintain system health, roles & profiles, public groups, managed package updates, email templates, list views, field updates, workflow maintenance, routing rules, etc
Resolve security model compliance and visibility issues
Evaluate current workflow processes for optimization relying on configuration not code
Work with development team to understand new functionality additions for future support
Evaluate and process reporting requests and coordinate with Data Analyst when needed to ensure report analytics are accurate and easily presented to end users
Assist with ad-hoc and standard report generation
Develop and execute salesforce.com reporting mechanisms that simplify visibility and support sales team utilization ramp
BA/BS degree required
2-4 years salesforce.com experience required, with CRM certification preferred
Proficient PC skills required.
Ability to maneuver within a matrix organization, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Demonstrated technical and project execution skills required.
Effective interpersonal, negotiating and conflict management skills required.
Technical Execution; Business Acumen; Drive for Results; Organizational Agility; Planning; Problem-solving; Comfort Around Higher Management; Informing; Listening; Managing & Measuring Work; Process Management; Written Communication; Large and Small Team Facilitation; independent Execution of Tasks