Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Job Summary and Scope:
Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers.
Strong customer focused orientation. Establishes and maintains positive relationships with customers both internal and external.
Strong organizational and project management skills.
Monitors a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivables.:
Collects relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
Customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
Documents all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
Ability to gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.(example Arriba)
Researches and resolves customer disputes and issues.
Identifies and follows up on customer payment issues regarding terms of sale.
Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
Escalate as needed to credit manager for direction if impasse is reached.
Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
Insures customer billing address and terms are accurately reflected in the Customer Master File.
Prepares reports to reflect status of collection activity and key delinquency issues.
Reconciliation of account balances including following up on unauthorized short payments as well as any over payments. (Unless being worked by Deductions team)
Identify and reconcile sales tax deductions by either collecting these deductions or securing the required exemption certificate.
Process credit card payments as required and be sure they are approved.
Ability to develop strategy while engaging effective tactics for consistent acceptable results.
Assist with the accurate application of any unidentified cash payments.
General understanding of accounting as it relates to accounts receivable principles.
Order Review Responsibility
Initiates appropriate credit action on those orders that have failed the credit checking review as guided by Veritiv Policies.
Requests increased credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
Communicates negative payment trends and other critical customer issues to Sales and the Financial Analyst group.
Communicates customer referral order issues with Credit management and Sales to affect resolutions in line with Corporate objectives.
Ability to understand and interpret market factors and risk
Other Responsibilities /Skills:
Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.
Qualifications / Knowledge & Experience:
Requires good oral and written communication skills
Demonstrates proficiency in PC applications, Microsoft Outlook, Excel, Word, and other applications as required.
Ability to multi-task and prioritize workload.
Above average analytical and problem solving skills.
Ability to learn and use order entry systems (VOS, MAX, CNT, VLS)
Ability to learn and use Oracle and or Navision.
Excellent organization and time management skills.
Self motivated with the ability to work in a team environment.
Three or more years of commercial credit experience. (4 year college degree may be substituted)
High school Diploma or equivalent.
Working Conditions/Physical Requirement:
The position requires the FSR to sit at a desk the majority of the day.
It would be a rare exception to travel to a customer.
The FSR's portfolio can range from just a few accounts if they are responsible for one or two large national accounts to over 750 if the balances are smaller.
The portfolio will range from $2m to $50m.
FSR will not make credit decisions. Decision rights limited to specific manager direction.