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CUSTOMER SERVICE PROFESSIONAL I

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Job ID:
R16153
Location:
Veritiv - Kansas City KS
City:
Edwardsville
State:
KS
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Supports a team of customer service professionals in a variety of administrative and staff support services.  Makes independent decisions within established guidelines regarding planning, organizing and scheduling of work.

Responsibilities:

  • Works with Customer Service Specialist on account base
  • Work multiple reports to assist in meeting customer expectation, including but not limited to: open order reports, DFR issues, Open Directs, cost issues, deviations
  • Assist Specialist in processing credits, obtaining PODs, NOAs, and other types of issues
  • Part of on boarding team for their customer base
  • Complete and follow up on NIRs and EIRs
  • Create order guides
  • Communicate with external customer as appropriate regarding orders, issues or opportunities
  • Follow-up on shipping/tracking information, order ship with mills, send copy's of invoice to AP for billing.  Assist in resolving AP discrepancies on direct PO's
  • Receive, distribute and ensure orders are entered into system in a timely manner
  • Communicate discrepancies to CS Specialist and work with Specialist to correct any/all PO issues
  • Other related duties and responsibilities as required or assigned

Required Skills:

  • High Integrity
  • Excellent interpersonal skills
  • Self motivated
  • Great communication skills (listening, verbal and written)
  • Ability to recognize problems and resolve them or raise issue as required
  • Ability to work with other team members and departments
  • Excellent follow up skills
  • Strong detail orientation
  • Willingness to learn
  • Good knowledge of Microsoft tool, in particular excel
  • Adaptable to change

Required Experience:

  • Associate's Degree required
  • 2-5 years customer service or administrative experience


Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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