Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Provide support of our Program Management platform around our Corporate Account Business.
Duties & Responsibilities:
Offer support to the Program Managers within various segments in the execution of the day-to-day tasks.
Provide exceptional levels of service when resolving customer issues and implementing product/program changes.
Proactively resolve problems to avoid re-occurrences providing communication on resolution to all internal team members
Assist with Communication of Pricelist/Catalog updates as necessary
Work in partnership with other Veritiv departments to guarantee uninterrupted service to the customer by communicating customer requirements, additions and deletions and resolving issues promptly
Communicate with suppliers as required to coordinate program price changes.
Help with sourcing requests by entering work orders and New Supplier request forms
Support Program Managers on non-standardized reports, as required
Create and manage program specific tracking in SmartSheet or SharePoint including cost savings
Assist in Account Receivable resolution
Support low activity accounts through managing items, pricing, Terms & Conditions and account set-up
Knowledge of customer programs and program requirements
Knowledge of internal policies, procedures and systems
Knowledge of industry
Demonstrated interest in/and commitment to providing excellent service
Superior interpersonal skills/versatile when interacting with different working styles
Effective team player characteristics
Ability to manage multiple tasks and priorities/effective time management
Problem solving skills
Working knowledge of Microsoft Word and Excel, Outlook and PowerPoint
Ability to work independently, is a self-starter, takes ownership, is accountable for own work and results, is an innovative thinker
Experience in a sales or customer support role required
Post secondary education or equivalent business experience preferred
Knowledge within the Janitorial or Packaging Industry