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CUSTOMER SERVICE PROFESSIONAL I

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Job ID:
R16171
Location:
Veritiv - Suwanee GA
City:
Suwanee
State:
GA
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description
  • Enters and maintains the customer order fulfillment system for more complex accounts.
  • Periodically receives direction and guidance from supervision and seasoned team members.
  • Monitors the order process to ensure that customer deliveries are made according to commitments and within forecast allocation.
  •  Receives and books orders in a timely and accurate manner.
  • Responds to customer inquiries and requests trouble- shoots problems and recommends remedial actions.
  • May prepare reports documentation and routine customer correspondence internally and externally.
  • Participates in team environment and performs team- specific activities to ensure efficient account coverage.
  • Proactively builds order size through suggestive selling.
  •  Is directly assigned to customers that have been denoted as key to the location.
  • Has the ability to source product within established procurement guidelines.

    Required Experience/Education:

  • 2-3 years Customer Service experience required
  • Associates/Bachelor degree required
  • System skills including but not limited to: Windows and Microsoft Office



Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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