Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
This customer service specialist will work within a department of 4 people who report to the Customer Service Supervisor. The role of the customer service specialist is to provide direct customer support to our customers and outside sales staff.
Responsibilities include; working within our AX computer software to enter and manage customer Sales Orders and place Purchase Orders with our vendors. The customer service specialist follows the Sales Order through its life cycle with our vendors until it is delivered to our customer and invoiced.
Punctual and regular attendance
Good customer service skills (friendly, courteous and helpful)
Good communication skills (listening, verbal and written)
Basic negotiation skills
Ability to recognize and resolve majority of issues independently
Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills
Ability to prioritize, set and consistently achieve goals, strong time management skills
Good team player (peers, other functions, management)
Good understanding of Veritiv products, services, processes and procedures
Demonstrates a willingness to learn
Good system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel
Can communicate to all levels within the organization
Contribute to providing a safe work environment
Customer Service experience 2-5 years required.
Industry experience 2-5 years preferred.
High School diploma/GED required, Associates/Bachelor degree preferred.