Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Communicates with customer to understand needs and concerns
Develops solutions for customer independently, with field rep or manager
Completes advanced item look-ups/sourcing using Veritiv search tools and Vendor websites. Order entry and follow up on those orders.
Oversees maintenance and follow up on stock, indirect, and direct orders
Manage and track all back order and open orders
Process credits and returns in a timely manner
Maintain delivery status and order source tracking to ensure successful and on-time delivery
Sources with suppliers independently
Identify, monitor and resolve potential problematic customer issues including service failures etc.
Maintain open lines of communication with external and internal customers (Sales/Operations/Credit)
Solves a range of, complex, and overall challenging problems; analyzes possible solutions using standard procedures
Manage consignment, converting, kitting, slitting and customer dedicated inventory using established policies and procedures.
Assisting and independently training and mentoring other team members
Recommends changes in process and procedures based on customer feedback
Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction
Uses available resources to organize and communicate
Cross sell, substitute items and the ability to up sell
Performs other related duties and responsibilities as required or assigned
Is recognized by peers to be subject matter expert (SME)
Leading team initiatives
Responsible for the most profitable, complex and high-profile customers
Recognizes and identifies possible customer concerns and is able to mitigate problems independently.
Ability to train and mentor other team members
Assumes responsibilities for special project work or additional responsibilities as assigned by management
Leads by example; assists and supports Team Manager as required.
Delegation of approval during Manager absenses
Assists in on-boarding new customer accounts
Positive influence amongst peers & colleagues
Presents a professional image
Ability to difuse sensitive situations with tact and diplomacy
Exceptional level of detail; high quality of work, high level of drive, motivation and commitment to personal development
Exceptional customer service skills (friendly, courteous and helpful)
Exceptional communication skills (listening, verbal and written)
Strong leadership and coaching skills
Demonstrates Leadership Qualities such as:managing conflict, coaching, counseling and critical thinking skills
Ability to recognize, analyze and resolve issues/service failures independently
Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills
Sets, prioritizes, and consistently achieves goals,
Strong time management skills
Strong team player (peers, other functions, management)
Strong understanding of Veritiv products, services, processes and procedures
Demonstrates a willingness to learn
Exceptional system skills including but not limited to: Salesforce.com, Zilliant/P2P, Uniscore/MAX/VOS SFD/DataPoint, Microsoft Office (Word, Excel and Outlook)
Communicate effectively with internal business parteners.
Ability to identify and escalate issues to management team or sales rep
Contribute to providing a safe work environment
Customer Service experience 6+ years preferred.
Industry experience 2-5 years preferred.
High School diploma/GED required, Associates/Bachelor degree strongly preferred.
Working Conditions/Physical Requirements:
Business Professional Office Environment
Physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Physical activities required of this job include, but are not limited to: bending, carrying, climbing, crouching, feeling, finger movement, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motions, seeing, standing, sitting, stooping, talking, twisting, walking, and walking on irregular surfaces