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LOGISTICS SOLUTIONS ACCOUNT MANAGER

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Job ID:
R16308
Location:
Veritiv - VLS
City:
Norcross
State:
GA
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Job Summary and Scope:

Assist the Territory in exceeding their financial and strategic goals by playing an active role as a key member of the lead team.  Provide oversight, supervision, direction and leadership to raise the standard of performance in meeting the goals of our internal and external customers in all Territory locations.  Plan, direct and monitor operation of the warehouse and delivery system (including shipping, receiving, and inventory control) to ensure a competitive service advantage by maintaining a high degree of accuracy and customer service at a minimal cost.

Job Responsibilities:

  •  Plans and coordinates work activities of warehouse functions (directly and through supervisors), including receiving, picking, shipping, delivery, security, and inventory control.
  • Develops and implements specific objectives and performance measures for each functional area and individual to improve  performance.
  • Ensures all fleet delivery (XRS) performance metrics are met according to company guidelines.
  • Interprets, understands and acts on individual and collective performance and quality data.
  • Leads selection and hiring of new warehouse and delivery employees and supervisors; evaluates employee performance according to specific company guidelines; develops and implements action plans for improving all employees.
  • Ensures that all warehouse and delivery employees receive proper training and skills development.
  • Maintains and manages a fair and equitable employee recognition program.
  • Ensures regular and productive meetings to improve warehouse performance.
  • Makes recommendations for and implements improvements in efficiency and effectiveness of warehouse and delivery operations.
  • Oversees the preparation and loading of trucks for shipments and delivery of orders in conformance with company procedures and customer instructions.
  • Oversees scheduling and dispatching of leased and company-owned vehicles.
  • Maintains and controls the physical condition of the warehouse and delivery equipment, supplies, security, facilities, grounds, etc.
  • Manages and controls warehouse, delivery and capital expenses.
  • Ensures compliance with company and government policies and regulations (e.g., Safety, OSHA, HazMat, DOT).
  • Oversees and is responsible for physical inventory in the warehouse including damage, missing, etc.
  • Participates in state, group and regional distribution projects.  Participate in national projects or teams as needed.
  • Implement company policies and procedures according to company guidelines for assigned areas of responsibility.
  • Is knowledgeable of all safety work practices and performs all duties in a safe manner.  Supports division safety committee.  Ensures regular safety meetings; completes and reviews safety incident reports as necessary; recommends changes to assist in maintaining a safe working environment.
  • Other duties as assigned.

Qualifications / Knowledge & Experience: 

  • A thorough understanding of warehouse, delivery, and traffic operations within a distribution setting, as well as government regulations (e.g., DOT, OSHA, HazMat, etc.).  Ability to develop proficiency with company computer system is essential
  • 3+ years supervisory/management experience or equivalent, preferably in warehouse operations.  Ability to motivate and develop direct reports.
  • Excellent leadership and interpersonal skills, including but not limited to performance management (employee evaluations, discipline, corrective action, coaching), and interviewing are required.
  • Strong written and oral communication skills are essential.
  • Strong planning, organization, and customer relations skills are required.

Competencies

  • Action Oriented:  Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning;  seizes opportunities when they arise.
  • Interpersonal Savvy:  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;  builds appropriate rapport; listens;  builds constructive and effective relationships;  uses diplomacy and tact;  truly values people;  can diffuse even high tension situations comfortably.
  • Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Conflict Management:  Steps up to conflicts, seeing them as opportunities for improvement; can hammer out tough agreements and settle disputes equitably; good at focused listening; understands others quickly; can find common ground and get cooperation with minimum noise.
  • Motivating Others:  Can motivate many kinds of subordinates and team or project members; can assess each person's hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working with.
  • Time Management:  Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.
  • Results:  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets subordinates finish their own work.
  • Problem Solving:  Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns;  is excellent at honest analysis;  looks beyond the obvious and doesn't stop at the first answer.
  • Supervising and Building Teams.

Working Conditions/Physical Requirement:

  • A significant portion of the incumbent's job responsibilities will require PC work that involves the continuous use of the fingers, hands, wrists, and sitting for frequent periods of time. The incumbent is required to talk, see and hear. The incumbent must frequently lift and/or move up to 20 pounds

  • Office working conditions with frequent exposure to noise, damage to clothing, and minor accident hazards; frequently used equipment includes personal computer, terminal, telephone, fax, copier, material handling machinery, and RF bar-code equipment.


Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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