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Job ID:
Veritiv - Fairfield (Office) OH
Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential.

Position Description

Position provides support to customers, sales and service personnel for the Packaging Equipment Support segment of Veritiv with the procurement and order processing of parts, which can be critical to the manufacturing operations of our customers. 

Job Responsibilities:

  • Non-standard working hours.  Position hours are from 10:00am – 7:00pm EST.
  • Coordinator will take phone calls for ordering, quoting and inquiries, processes customer quotes, enters orders and quotes into Techsource and legacy systems
  • Field customer inquiries for parts, including identification, provide part numbers and availability
  • Source, purchase, and enter part orders
  • Process warranty claims
  • Provide computer set-ups for new parts
  • Collaborate with other teams within the organization; including credit, AP, and other customer service teams
  • Track past due invoices on parts accounts
  • Screen customer calls for technical service and forward needs to appropriate parties
  • Manage parts inventory, including inventory levels, pricing and buying
  • Back-up Dispatch and/or Equipment Coordinator tasks as necessary or assigned

    Required Skills:

  • Advanced customer service skills
  • Knowledge of packaging service industry is strongly preferred
  • Excellent computer skills, knowledge of SFD and/or MAX beneficial
  • High school diploma or GED, required, college degree a plus
  • 2+ years related experience (customer service, dispatch, project management), required
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Maintain a sense of professionalism when working with internal and external customer and in relationships with team members
  • Organized
  • Geographical knowledge of service area or map reading skills

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf


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