Veritiv has an expansive North American network with more than 180 locations, and we do business with
more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our
systems and processes to support a successful and sustainable future. We don't just encourage an
entrepreneurial spirit, we embody it.
Are you looking to join a company where you feel empowered in your work and your job is not just a job,
but a path toward a rewarding and successful career? Do you want to be part of a company that
customers and suppliers not only want to do business with but need to do business with?
If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply
to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where
you can realize your full potential. Position Description
Position provides support to customers, sales and service personnel for the Packaging Equipment Support segment of Veritiv with the procurement and order processing of parts, which can be critical to the manufacturing operations of our customers.
Non-standard working hours. Position hours are from 10:00am – 7:00pm EST.
Coordinator will take phone calls for ordering, quoting and inquiries, processes customer quotes, enters orders and quotes into Techsource and legacy systems
Field customer inquiries for parts, including identification, provide part numbers and availability
Source, purchase, and enter part orders
Process warranty claims
Provide computer set-ups for new parts
Collaborate with other teams within the organization; including credit, AP, and other customer service teams
Track past due invoices on parts accounts
Screen customer calls for technical service and forward needs to appropriate parties
Manage parts inventory, including inventory levels, pricing and buying
Back-up Dispatch and/or Equipment Coordinator tasks as necessary or assigned
Advanced customer service skills
Knowledge of packaging service industry is strongly preferred
Excellent computer skills, knowledge of SFD and/or MAX beneficial
High school diploma or GED, required, college degree a plus
2+ years related experience (customer service, dispatch, project management), required
Ability to multi-task
Excellent written and verbal communication skills
Maintain a sense of professionalism when working with internal and external customer and in relationships with team members
Geographical knowledge of service area or map reading skills